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Sociology  /  Soc 1557  ·  Atom · ~20 seconds

Outsourcing and Automation

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State

Outsourcing contracts jobs to workers elsewhere, and automation replaces workers with technology; both reshape which jobs remain available domestically.

Show

A call center's functions moving to a lower-wage country and a cashier being replaced by self-service kiosks illustrate the two forces separately.

Watch for

Outsourcing and automation are distinct mechanisms that act together; collapsing them into one cause obscures which policy lever addresses which effect.